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Tutorials and User Guides

How to set up your POP email account

Q: I just signed up for a Web Hosting Plan, and My Email Doesn't Work?
A: You will not be able to use your Email until:

  1. Your DNS (Domain Name Server) information has been updated with your Registrar
  2. Your Domain Name has propagated to our Server (24 - 72 hrs)

    It takes 24 to 72 hours for the changes to take effect. After that you will be able to configure your Email.

Q: How do I configure my email program so I can READ my POP3 email?
A: We set up your Main (Catch-All) Account to forward all mail sent to your domain (anything@yourdomain.com) to your existing email account. Since this was already working, you shouldn't have to do anything, unless the email address you gave us was not your own.
You can change any forwarding addresses from your Cpanel Forwarding

Q: How do I configure my email program so I can SEND email using my POP3 accounts?
A: There are two ways - (1) use Outlook (Express) AutoConfig or (2) Manually Configure

How to use Outlook (Express) AutoConfig. (Works best for dial-up modems)

  1. Go to your Cpanel at http://yourdomainname.com/cpanel
  2. Enter in your User Name and Password
  3. When Cpanel is loaded, click on the Add / Remove accounts Icon Add/Remove Accounts Icon
  4. Your Main (Catch-All) Account is listed - and is ready to AutoConfig
    Note: To create a New Email Account - click the [Add Account] link
  5. Click on the "Outlook (Express) AutoConfig" link

How to "Manually Configure your Email Program (Outlook, Outlook Express, Eudora, etc.)

Important: First, make sure you have created a New Email Account by following Steps 1-4 (described above). For this Tutorial we will create a full functioning POP3 Account for "sales", using "testing" for the password.

This will show you how to:

  1. Set up an Email Account
  2. Finalize the Settings
  3. Test your new Account

To set up a new mail account for "sales" on Outlook Express or MS Outlook, follow these steps:

  1. Open up Outlook Express (Start >Programs >Outlook Express)
  2. Click on the "Tools" menu from the top of Outlook Express and choose "Accounts"
  3. From the new window click the "Add" button on the top right and choose "mail"
  4. Type in "sales" for the Account Name (this can be changed later) and click "next"
    Display Name for email account
  5. In this window (Yes you have an email account) type "sales@yourdomain.com" and click "next"
    Note: "yourdomain.com" is just an example, always replace it with Your Domain Name
    Email Address
  6. In this window type "mail.yourdomain.com" in both the Incoming & Outgoing boxes, click "next"
    Note: "yourdomain.com" is just an example, always replace it with Your Domain Name
    Email Server Names
  7. Now type in "sales@yourdomain.com" for the Account name, and "testing" for the password…
    Important: Normally you would let us know the Account Name and Password to set up on your server…
    in this example we are using "sales@yourdomain.com" and "testing" for the password.
    Note: You should not have to check the box that says "Log on using Secure Password Authentication"
    Internet Mail Logon
  8. Hit the "next" button and then the "finish" button to create your account
    Congratulations

Thats it! Back to Getting Started Guide or more Tutorials and User Guides

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